Discover everything you need to know about our all-in-one car service app. From services to features, find answers to your most common questions here.
1. What are OTOcare home car care services?
Mobile car maintenance, repair, and detailing services performed at your preferred location.
2. What services are offered?
- Car Detailing: Interior and exterior cleaning, waxing, polishing, vacuuming.
- Maintenance: Oil changes, tire rotations, brake checks, fluid top-ups.
- Minor Repairs: Battery replacement, light bulb changes, wiper blade replacements, electrical troubleshooting.
- Inspections: Pre-purchase and general vehicle health checks.
3. How does home car care work?
- Book a service via the OTOcare mobile app (available on Play Store and Apple Store).
- A professional technician arrives at your location with necessary tools.
- Service is performed on-site while you continue with your day.
4. What are the benefits?
- Convenience: No need to visit a garage.
- Time-Saving: Services done at your home or workplace.
- Transparency: Watch the work being done.
5. Are home car care services more expensive?
Pricing varies, but many providers offer competitive rates despite the added convenience.
6. Do I need to provide any equipment?
No, the technician brings everything. Spare parts are arranged based on client preference.
7. How long does a service take?
- Basic services (oil changes, car washes): ~1 hour.
- Full detailing or repairs: Several hours.
8. Is it safe?
Yes, OTOcare ensures professional, trained, and vetted technicians.
9. Can I schedule recurring services?
This feature may be available in future updates.
10. What if I’m not satisfied?
Contact OTOcare support for issue resolution.
11. Are services available in all weather conditions?
Most services proceed unless extreme weather causes rescheduling.
12. Are all vehicle types covered?
Service is available for cars, SUVs, and trucks. Check availability via the app.
13. How do I book?
- Download the OTOcare mobile app.
- Select the service, time slot, and provide vehicle details.
- Confirm booking and wait for the technician.
14. What payment methods are accepted?
GCash, Maya, credit/debit cards, or cash via service providers.
15. Can I tip the technician?
Tipping is optional but appreciated.
Service Providers FAQ
1. Why register as a mechanic?
Gain access to customer job requests, manage appointments, and expand your client base.
2. How do I register?
- Register via the OTOcare mobile app
- Provide identification, certifications, and necessary government documents.
3. What details are required?
Contact information, expertise, valid ID, police clearance, certifications and business registration.
4. Is registration free?
Yes.
5. How long does registration take?
10-15 minutes. Approval is subject to document verification.
6. What happens after registration?
Once approved, you can start accepting job requests.
7. Can I update my profile later?
Yes, but changes in skills require revalidation.
8. How do I get paid?
Through GCash, Maya, credit/debit cards, or cash payments.
9. What support is available?
Customer support via email or live chat.
10. Is there a rating system?
Yes. Customers can review mechanics based on honesty, attitude, and work quality.
11. Can I set my availability?
Yes, you can manage your schedule within the app.
12. Do I need my own tools?
Yes, mechanics must have their own equipment.
13. Can I deactivate my account?
Yes, via account settings or customer support.
